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Opioid Policy in relation to our Opioid Medication

Opioid containing medicines can be addictive we therefore must ensure that they are being used in a safe and appropriate manner. Before ordering an opioid containing product read the guidelines listed below:

  1. Only one type of opioid medicine will be supplied to a customer at any one time.
  2. In order for a prescription to be issued by a doctor, you will need to provide detailed information on your condition.
  3. There is a maximum number of tablets/caplets/capsules that will be dispensed to a customer in any one order (see table below).
  4. BNF dosage guidelines are followed, if an order is placed early, then that order will be held with payment and only released at the correct time, in most cases we will need to confirm with you over the phone or email why you need to order more e.g holiday etc and proof will be required to be submitted.
  5. Customers are expected to use their own payment card to pay for a pain medicines and will be required to provide proof of their date of birth or I.D. In exceptional circumstances customers may use someone else’s card to pay for an opioid medicine but they will need to be authorized first, hence please ring the pharmacy.
  6. We are particularly careful when prescribing for younger people i.e. under 25, since it is very uncommon for individuals within this age group to have a condition which will require opioid pain treating medicine, hence patients 21 and under, permission may be requested from their GP before we can supply.
  7. The billing address for the card should be the same as the delivery address. In occasional cases, a work or holiday address may be used, however, proof may be required.
  8. If several people request opioid painkillers from the same address or within close proximity of a particular address, then these orders are likely to be refused, and customer accounts closed.
  9. Customers must follow the maximum limit rule stated in the table below when ordering within a 28 day cycle to their previous order.

As a responsible healthcare provider, we take all the necessary measures to ensure that people ordering opioid medicines are using them in an appropriate manner as prescribed by the prescriber. This policy is in place to prevent the medicines we provide from being misused in any way.

The following is the list of medication with the maximum monthly cycle limits, a patient can order.

Product Monthly Limit (Tablets)
Co-codamol 30/500mg Effervescent Tablets 200
Co-codamol 30/500mg Tablets 224
Codeine Phosphate 30mg Tablets 224
Codeine Phosphate 60mg Tablets 112
Co-dydramol 10/500mg Tablets 200
Dihydrocodeine 30mg Tablets 224
Kapake 30/500mg Capsules 200
Kapake 30/500mg Tablets 200
Solpadol 30/500mg Effervescent Tablets 200
Solpadol 30/500mg Tablets 200
Tylex 30/500mg Capsules 200
Tylex 30/500mg Tablets 200
Zapain 30/500mg Capsules 200
Zapain 30/500mg Tablets 200
Any Questions?