The order has to be approved by the doctor before it can be received by the pharmacy. When the pharmacy receives the prescription, the order will be approved by the pharmacist. Once the Pharmacist approves the order, only then it can be dispensed and be dispatched for delivery. Hence, please note the delivery of your order will commence from the point where the medicine is sent out to you. This is usually within 24 hours of placing your order (if your order is received by the pharmacy by 4pm UK time).
All orders are sent by registered priority mail service so you
receive your order within 24hour’s (next working day delivery.) We use DHL Express Next Day delivery - this is a tracked service and an adult signature is required upon delivery.
The delivery time also depends on the destination country of the order and on the reliability of its domestic postal services.
|Destination||Shipping time in working days|
|United Kingdom||Next working day delivery – 24hours|
|EU/EEA Countries||Next working day delivery – 24hours*|
Please note the above estimates do not include any time for customs and security clearance that may occasionally take up to five (5) business days. Generally, the delivery is quick and efficient, however, the Company cannot ensure the same as it is out of our control. Once the order is handed over to the postal service, we can no longer call the parcel back nor change the shipping instructions or cancel the order.
* All orders from the European Union or EEA, the patient must arrange their own pickup from the pharmacy. You can do this by Mandating an independent delivery company like DHL or any other courier to pick up your parcel at our pharmacy. We can assist you in doing this if you require help, just contact us via email on firstname.lastname@example.org or give the team a call on 0044 1204 393847.